Need service & support?
Contact our Customer Care department. We are available 24/7 to assist you with support for our solutions. Submit your service request easily via our Self Service Portal (SSP) using the ‘Report Issue’ button below.
Discover solutions for common problems in our knowledge base within this portal.
Don’t have an account for the Self Service Portal (SSP) yet? Call our Customer Care department at +31 26 319 69 50. They will create an account for you immediately.
Reliable 24/7 Service for Critical Processes
INTER is your trusted partner for continuous support. INTER is committed to striving for 100% continuity, ensuring that primary customer processes are never disrupted. With years of experience in critical environments, customer satisfaction is our top priority. Our Customer Care department is fully focused on your needs. We see our service as an extension of your organization and work closely to ensure zero downtime and maximum uptime. With remote support, we provide immediate assistance from a distance, reducing costs and increasing efficiency. INTER goes beyond installation, offering aftercare, real-time monitoring, and the knowledge and experience of our service engineers.
Service Level Agreements (SLA)
At INTER, you can create a customized service contract, ranging from ‘Basic’ to ‘CareFree’. You can also tailor an SLA contract to meet your specific needs.
Realtime Monitoring
INTER aims to prevent problems through real-time monitoring. We strive to address issues before they occur, resulting in more uptime and fewer disruptions.
User and Administrator Training
To optimize the use of systems, INTER offers periodic user and administrator training through the INTER Academy. These trainings are essential for the efficient use of the systems.
How We Handle Every Service Call
At INTER, we are ready to carefully handle your service call, whether it concerns an incident, system changes, updates, or answering general questions. We place great importance on delivering quality and meeting the expectations we set beforehand. Especially in the event of disruptions within critical environments, we aim to resolve service calls quickly.
We are driven to achieve the best results and go the extra mile every day. We prioritize quality, safety, environmental responsibility, and information security, which are top priorities for us all.
Our Service Provision
INTER offers a comprehensive range of service options, including preventive maintenance, telephone and remote support, Service Level Agreements (SLAs), and ‘As-a-Service’ (SAAS) contracts. Our services include prefab assembly, installation, multi-level support, integration with other software, assistance from solution architects, project managers, consultants, and more.
At INTER, we aim to provide our customers with the best possible service experience, anytime and anywhere.
Dedicated Service Team
At INTER, a team of over twenty service professionals is available 24/7 to provide excellent customer care. Our focus is on remote support, but if necessary, we combine on-site presence with modern technology, such as track-and-trace, to quickly be on location. We continually invest in the training and development of our service engineers to keep their expertise up to date.
Feedback
We value your feedback. Whether you have a compliment, tip, or complaint, we would love to hear from you. Your input helps us improve our services. You can provide feedback via our Self Service Portal.
Remote service | Remote acccess
Our Customer Care department can remotely assist you upon request to efficiently resolve the issue. If desired, use the ‘TeamViewer’ button below. Clicking the link will download the TeamViewer software to your computer. Your permission is required before a connection is made.